POSTAGE POLICY
The majority of our items will be sent to you by Royal Mail. We do this because it is cost and time effective for our customers and we have a fantastic local services that we think it is important to support. Larger orders may be sent via courier. If you have any special postage requirements please contact us to arrange in advance of placing an order.
We aim to process orders in 1-2 working days with postage an additional 2-3 days although we advise that Coronavirus restrictions have caused some localised delays and restrict the frequency of our post office trips which may increase postage time.
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We aim to reduce our waste and be as environmentally friendly as possible in our home, farm and The Rushlade Wool Company. We are in the process of moving all of our packaging to paper and cardboard so your order will arrive either fully recycled and biodegradable, using recycled packaging or using up old packaging stock include some plastic that we were gifted to save from landfill.
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Free Postage and Packaging is available on orders over £100. Only one voucher code can be used per order and we reserve the right to cancel the code at any time. This offer is for orders under 2KG total weight (Including packaging weight) only and for postage to England, Scotland and Wales only.
RETURN & EXCHANGE POLICY
In the unlikely event that you are not 100% happy with your purchase please contact us asap and we will work with you to put this right!
We want you to be complete satisfied with your order and offer a 30 days returns policy on yarns and textiles. Items must be returned within 30 days of purchase in an unused condition with labels and tags in place.
Raw and Washed wool is sold without the option to return as we cannot resell without confidence in how the product has been stored. However, if you are unhappy with the product please contact us and we will work with you to resolve this.
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Sale or reduced items will be refunded at the price that they were purchased.
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Whether you item is unwanted, faulty or damaged please contact us by email in the first instance stating 'Return Request' in the subject header and provide us with your Name, Address and what items you have purchased and wish to return.
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Returns should be sent to: The Rushlade Wool Company, Rushlade, Ashburton, Devon, TQ13 7HX